The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Collect customer service performance information
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Service performance data for the broking client is obtained, according to service plan timetable Completed |
Evidence:
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Performance data is collated and reviewed against planned outcomes Completed |
Evidence:
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Analyse performance data and report outcomes
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Variations of performance against planned outcomes are identified and reasons established Completed |
Evidence:
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Information on how the brokerage service plan compares with competition and best practice is analysed and evaluated Completed |
Evidence:
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Determine action required
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Required changes to aspects of customer service plan are identified Completed |
Evidence:
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Implement action plan
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Strategies to respond to changes in customer service needs are incorporated in customer service plan and implemented Completed |
Evidence:
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Measures to establish if changes have been effective are implemented Completed |
Evidence:
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